Top Articles & Content Writing on Internet

Over the past two weeks, I sold two articles on Constant Content.com. What a rush! Lord knows it’s nowhere near enough to pay the bills, but it’s just so cool to have someone pay you for your words. Constant Content takes a pretty hefty fee, which is irksome, but hey, a writer’s gotta sell somewhere, right? I write for several sites and have different deals with all of them so, what are you gonna do? It is what it is.

What’s interesting to me is that when writing both these articles, I didn’t agonize over them the way I usually do. I didn’t write and re-write, sleep on it, go to the thesaurus, yada, yada… the way I often do when I’m trying to get a piece to come out just right. In both cases, the subject matter involved topics I knew something about so I didn’t have to do any research. I just sat at the PC and started typing and it flowed like a river.

Creativity is lovely… but also incredibly, frustratingly unpredictable and irregular. This experience was very similar to what happens when I am trying to make my artisan jewelry. Sometimes I will pull an idea out of thin air and I’ll start furiously working at my worktable, cutting metal, wrapping stones, bending wire, sorting beads, and something beautiful will appear, sometimes in less than 30 minutes. Other times, I put all of my beads and findings and tools in front of me and — nothing. Nothing. I’ll put things together and take them apart in disgust. Convinced that I’ve somehow “lost it”, I put my supplies away dejectedly and try not to fall into a complete depression.

This is maddening! Now I understand why artists drink, smoke, and cut their ears off. (^_^)

The Customer is (always) Right, right?

Posted: 06 Aug 2010 02:44 AM PDT

In this conversation, who do you think is right?

(A customer brings his laptop in to be fixed.)

Customer: "It won't turn on."

(Tech Support plug it in, press the power button, but doesn't work. Flip it over to make sure the battery is locked into place and see rust/corrosion all over the battery.)

TS: "Whoa! We can't fix this. It isn't safe. What happened to it?"

Customer: "It got hot, so I put water on it."

It is kind of funny to think that sometimes we forgot to be smart in some situations.

I have a personal experience in relation to this 'Is the customer always right' issue. I have one port splitter that needs to be replaced because of some glitch on its performance. Since it was still under warranty, I brought it back to the shop where I bought it and requested for a repair, replacement, or refund (whatever is the appropriate action to my ticket).

I have learned that (as it was said in the law) when a customer returns a defective product in its original package and condition the merchant must refund the purchase price or replace the item unless it was sold "as is." Unfortunately, the company asked me to wait for 2-3 weeks for replacement because they have no stock. I returned after the said date, but was asked to just call after a week. And when I called after a week, they ask me to wait for their call.

Okay, I think my patience has gone a long, long, long way, but it was never paid off. It was not even a want, but a need.

How do you think would I respond to this kind of customer service?

Top Articles on Internet

Friday, August 6, 2010

Top Articles & Content Writing on Internet

Top Articles & Content Writing on Internet

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